Erie County
Water Authority
Providing Water You Can Trust

      Emergencies (After 5pm): 716-684-0900 Customer Service/Emergencies (M-F 8 am - 5 pm): 716-849-8444

January 29, 2019


BUFFALO, NEW YORK - With extreme cold temperatures fast approaching Western New York by mid-week, the Erie County Water Authority (ECWA) is reminding its customers with homes containing unheated basements, crawl spaces or sections of exposed pipe to trickle a thin stream of water from their faucets at the lowest point of their residence or property as a precautionary measure to prevent their water lines from freezing.

This preventative measure is voluntary and the water used should cost the average customer less than $1 per day, which is a very small expense compared to the cost for a service call to a private plumber or to repair a burst water line.

If customers have any further questions they should contact ECWA Customer Service at 716.849.8444 or visit for additional tips on how to protect their water service during the winter months.


About the ECWA:
The Erie County Water Authority is an independent, public water utility that provides safe, clean drinking water to more than 550,000 consumers in 35 municipalities throughout Western New York that rely on its product and reliable service 24 hours a day, 365 days a year. Visit for more information.