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Providing Water You Can Trust

Emergencies (After 5pm): 716-684-0900 Customer Service/Emergencies (M-F 8 am - 5 pm): 716-849-8444

Customer Service

Excellent customer service is a top priority at ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent and timely manner to achieve overall customer satisfaction. Based on the opinions of ECWA customers, we are proud of our performance and will continue to implement additional improvements to further enhance our customers' experience.

New Customer Welcome Letter

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Customer Service	Bill Payment	Meter Readings
Frequently Asked Questions	New Construction / Permits	Frozen Service Order / Release
Preparing for Winter

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Please direct any questions or comments to: questionscomments@ecwa.org or call Customer Service at: 716-849-8444