Erie County
Water Authority
Providing Water You Can Trust

      Emergencies (After 5pm): 716-684-0900 Customer Service/Emergencies (M-F 8 am - 5 pm): 716-849-8444

Preparing for Winter

If you are not shown proper identification, shut your door and immediately call 911.

Notice of Meeting

Erie County Water Authority

Thursday, April 18, 2019 beginning at 9:30 a.m.

ECWA Board of Commissioners

ECWA Offices
Ellicott Square Building
295 Main St - Room 350
Buffalo, NY 14203

Commissioner Jones will be appearing remotely from
5778 Clark Road
Sarasota, Florida
1st Floor Meeting Room

Contact Person:
Terrence D. McCracken, Secretary to the Authority

Visit to enroll in our new notification system: ECWA Alerts!

About ECWA

Created in 1949 under the jurisdiction of the Public Authorities Law of the State of New York the Erie County Water Authority is an independent, public benefit corporation. (more...)

Hydrant Servicing Information

Customer Service

Excellent customer service is a top priority at ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent and timely manner to achieve overall customer satisfaction. Based on the opinions of ECWA customers, we are proud of our performance and will continue to implement additional improvements to further enhance our customers' experience. (more...)

Pay your Bill Online

Pay your bill easily and conveniently, Sign up for automatic payments and never miss a payment. (A convenience fee will be charged by Paymentus for Debit/Credit card payments.)


Doing Business

ECWA purchases goods and services according to its enabling legislation and charter granted by the State of New York. It maintains an open vendor policy and welcomes any and all potential bidders. (more...)

           New Vendor Application


Except for the air we breathe, water is the single most important element in our lives. That is why the ECWA is committed to educating its customers and the general public about water. (more...)

Public Information

View the 2018 Water Quality Report, financial reports, annual reports, policies and procedures, board meeting minutes, and (more...)

* Notice of Freedom of Information Law Policy.


Customer Service

Phone: 716-849-8444
Hours: M - F 8:00 am - 5:00 pm

Emergencies (After 5pm)

Phone: 716-684-0900


* Starting in January 2016, the Erie County Water Authority will be advertising formal contracts on the New York State Contract Reporter website.

Bid / RFP Opportunities

Available Project Bid Date



4/30/19 11:30 AM

Furnishing and Delivering of Polyaluminum Chloride Coagulant to the Erie County Water Authority for the Treatment of Water for the Period of Two Years July 1, 2019 through June 30, 2021
Contact: David M. Patton PE



4/30/19 11:00 AM

Furnish and Deliver Automatic Transfer Switch for Harris Hill Pump Station
Contact: Scott Aiple, Electrical Engineer

Click here for Bid / RFP Results
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Email Address:
Please direct any questions or comments to: or call Customer Service at: 716-849-8444
295 Main St. • Room 350 • Buffalo, NY 14203-2494 • 716-849-8444 • Fax 716-849-8467