Erie County
Water Authority
Providing Water You Can Trust

      Emergencies (After 5pm): 716-684-0900 Customer Service/Emergencies (M-F 8 am - 5 pm): 716-849-8444

Preparing for Winter

If you are not shown proper identification, shut your door and immediately call 911.

Notice of Meeting

Erie County Water Authority

Tuesday, March 26, 2019 beginning at 9:30 a.m.

Audit Committee
Governance Committee
ECWA Board of Commissioners

ECWA Offices
Ellicott Square Building
295 Main St - Room 350
Buffalo, NY 14203

Contact Person:
Terrence D. McCracken, Secretary to the Authority

January 29, 2019



With extreme cold temperatures fast approaching Western New York, the Erie County Water Authority (ECWA) is reminding its customers with homes containing unheated basements, crawl spaces or sections of exposed pipe to trickle a thin stream of water from their faucets at the lowest point of their residence or property as a precautionary measure to prevent their water lines from freezing. This preventative measure is voluntary and the water used should cost the average customer less than $1 per day, which is a very small expense compared to the cost for a service call to a private plumber or to repair a burst water line.

If customers have any further questions they should contact ECWA Customer Service at 716.849.8444 or visit for additional tips on how to protect their water service during the winter months.

Visit to enroll in our new notification system: ECWA Alerts!

About ECWA

Created in 1949 under the jurisdiction of the Public Authorities Law of the State of New York the Erie County Water Authority is an independent, public benefit corporation. (more...)

Hydrant Servicing Information

Customer Service

Excellent customer service is a top priority at ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent and timely manner to achieve overall customer satisfaction. Based on the opinions of ECWA customers, we are proud of our performance and will continue to implement additional improvements to further enhance our customers' experience. (more...)

Doing Business

ECWA purchases goods and services according to its enabling legislation and charter granted by the State of New York. It maintains an open vendor policy and welcomes any and all potential bidders. (more...)

           New Vendor Application


Except for the air we breathe, water is the single most important element in our lives. That is why the ECWA is committed to educating its customers and the general public about water. (more...)

Public Information

View the 2017 Water Quality Report, financial reports, annual reports, policies and procedures, board meeting minutes, and (more...)

* Notice of Freedom of Information Law Policy.


Customer Service

Phone: 716-849-8444
Hours: M - F 8:00 am - 5:00 pm

Emergencies (After 5pm)

Phone: 716-684-0900


* Starting in January 2016, the Erie County Water Authority will be advertising formal contracts on the New York State Contract Reporter website.

Bid / RFP Opportunities

Available Project Bid Date



3/19/19 11:00 AM

Chemistry and Microbiology Proficiency Samples and Chemistry Standards for Three Years from February 1, 2019 to Jauary 31, 2022
Contact: David Patton



3/12/19 11:00 AM

Furnish Necessary Labor and Materials for the Pickup, Hauling, and Disposal of Aluminum-Based Residuals, Zebra Mussels, and other Debris and Waste Located at Different Properties Belnging to the Erie County Water Authority for Two Years from May 1, 2019 through April 30, 2021
Contact: Paul D. Miklos

Click here for Bid / RFP Results
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Email Address:
Please direct any questions or comments to: or call Customer Service at: 716-849-8444
295 Main St. • Room 350 • Buffalo, NY 14203-2494 • 716-849-8444 • Fax 716-849-8467